IT systems upgrade: how will this affect you?18 October 2018
We are working flat out to create a modern, stable infrastructure on which our services can run without any problems. Sadly, in recent times there have been too many disruptions to our IT infrastructure.
We would like to take a moment to explain the background to these disruptions and to tell you more about the measures to avoid this in the future.
Our way of collaborating and doing business has been changing at a furious pace in the last few years. You are making more and more use of our digital services. This places heavier demands on our IT infrastructure. The current infrastructure is really out-of-date, fragile and no longer meets these new demands.
The consequences of having an out-of-date IT infrastructure have, unfortunately, been all too visible recently. We had problems with our network and a number of servers have let us down. This had major consequences for the accessibility of our services:
- We had to interrupt the auctions a number of times, or delay their start.
- The online trading platform FloraMondo has been offline.
Both of these factors have stabilized in the last two weeks, and emergency measures have been taken. This reduces the chance of it recurring. But, the fact remains that today's infrastructure is out-of-date.
Where do we go to from here?
We have major upgrade programs that will:
- Modernize our network infrastructure.
- Move all our services to the "cloud".
In summary, we are looking at a major IT remodeling exercise, while remaining open for business as usual.
We are doing all that we can to limit the impact of this remodeling to the minimum for you, our customer. We do this by:
- Implementing changes outside the busier periods.
- Testing everything thoroughly beforehand.
Sadly this update does bring some extra risks in its wake. Despite being well prepared, there are sometimes unforeseen issues that can cause disruption. The IT upgrade will continue to ask a lot of our organization and infrastructure over the next few months. We would be grateful for your understanding.
Do you have any questions? Please contact our Customer Service.
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